Arrival and Departure: On your day of arrival your rooms/apartments will be available from 2:00 pm. If you are planning to arrive very early or late, please let us know. On the day of departure please leave your rooms/apartments by 10:30 am.

Dogs: Dogs are very welcome at our hotel. We charge €15.00 per day for your friendly four-legged friend without food (please bring your own blanket or basket). For regions of hygiene dogs are not allowed in the bathing zones and the dining room.

Single room use: If you use the double room for single occupancy a surcharge of 35% applies.

Payment methods - deposit: Cash, debit card and credit card (EC, Visa, Maestro). Bank transfers are only accepted in advance. A deposit of € 250,- is required before your booking can be confirmed. Our bank details are: Hotel Tiefenbrunn, Doris Genetti Baumgartner, Banca Popolare dell'Alto Adige, Filiale Lana - IBAN: IT97 K058 5658 4900 4257 1183 580 swift: BPAAIT2B042.

Cancellation: Cancellations are always unpleasant, for all parties. We therefore ask you to let us know as early as possible if you have to change your plans. We ask for your understanding that we must invoice you for our loss. Costs:
- up to 3 months before the start of your holiday free of charge
- up to 29 days before the start of your holiday: 3 booked days
- from the 28th day before the start of your holiday: 90%
Exception: if you have taken out travel cancellation insurance. We offer you the Europäische Reiseversicherung.

Please do not forget to think about taking out travel insurance. For more information, click [here].

Occasionally, something can happen before the start of a trip. With our trip cancellation insurance you are financially covered. Should a booked stay at a hotel be delayed, or even not taken up or prematurely broken off, cancellation charges can be redeemed. In order to save you any expenses in such cases, we recommend you take out this trip cancellation insurance, with which you are covered by the Europäische Reiseversicherung's travel insurance.
Click [here] to take your personal insurance.

Booking process: Your booking is binding once we have issued booking confirmation and the deposit must reach our account within 14 days.
Please make your deposit or full payment using our bank details: Hotel Tiefenbrunn, Doris Genetti Baumgartner, Banca Popolare dell'Alto Adige, Filiale Lana - IBAN: IT97 K058 5658 4900 4257 1183 580 swift: BPAAIT2B042. Alternatively, please let us have your credit card number and expiry date.

Children's prices from 05.11.2018 and additional persons in the apartments
  • free until 2 years
  • 2 - 5 years-80%
  • 6 – 10 years -60%
  • 11 - 14 years -50%
  • from 15 years -35%